Supply Chain Leader - Issue 5

Measuring Performance Across the Value Chain
by Alok Pathak and Kenny Li

A new discipline, called supply chain performance management (SCPM), offers a structured way for businesses to identify and address performance issues at various levels of the business, as well as across the value chain.

	How to Get Supply Chain Value Fast by Kelly Thomas Even the most complex projects can be tackled in an incremental fashion to achieve results quickly—using a "business release" approach and managed services.
	The Case for Knowledge Process Outsourcing by Anand Iyer Many supply chain organizations are turning to outsourcing various capabilities—from information technology outsourcing (ITO) to business process outsourcing (BPO) to knowledge process outsourcing (KPO)—requiring multi-location teams to work together effectively.
	Overcoming the New Demand Uncertainty by Robert Anson Today's new international marketplace demands that suppliers and manufacturers create a more open and honest relationship—one that acknowledges demand variations, and shares risks and rewards with both businesses.
	Managing the Human Element by Michael Levi Today, we know that people will change because they are offered the right incentives—and this means that we must align our numerical objectives with the human rewards that will ultimately drive our businesses toward results.

Case studies

Meeting (and Exceeding) Customer Expectations at Teich AG
by Jon Kemp

Departments

Perspective: 20 Years of Innovation at i2
by Sanjiv Sidhu

Interview: Buying It Right at Sprint.An interview with Michael Hahn
by Victoria Cooper

Opinion: How (and How Often) Do You Measure Supply Chain Results? Interviews with Fairchild Semiconductor, Emerson,Timken Steel Group, and MIT Supply Chain 2020
by Michael Cohen

Focus: Leveraging POS Intelligence to Improve Retail Flow-Through
by Amarnath Thombre and Sanjiv Sidhu

Viewpoint: The Power of Many: User Groups Spur Professional Growth
by Kirsten Monberg

News Briefs: Supply Chain Management Leadership Garners Praise

Guest Column: Total Channel Management Demands a Dynamic Partnership
by Michael Aguilar

Inside i2: Our Innovation, Your Results
by Hiten Varia

Download the complete magazine (PDF, 5.4MB)